Hardware problem

How do I turn my PC on??
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moui
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Hardware problem

Post by moui » Thu May 01, 2008 4:13 pm

Hi guys. Tally and I are having a slight hardware problem. I've already talked for a while with Rory about it, and got some suggestions, and submitted a ticket to Kingston; however, I figure the more input the better, so I'll describe the problem once again.

Relevant hardware
Motherboard: Asus P5N-E SLI nForce® 650i SLI Chipset
Pre-installed memory: Corsair Value 2048MB [1024MB X2] DDR2-800 PC6400 [slots 1 and 3]
New memory: Kingston Value 2048MB [1024MB X2] DDR2-800 PC6400 [attempting slots 2 and 4]

Problem
With all 4 DIMMs installed, the computer will not boot properly. It will post, but it's very slow; windows will begin to load and then (permenantly?) hang at varying points in the process.

Completed troubleshooting
Test each of the Kingston DIMMs in slot 2 with slot 4 empty. Both work properly.

Standing issues
The DIMM slots are very snug. I'm not totally positive that we are properly slotting the DIMMs into slot 4.
Two different brands of RAM are being used: the exact specifications of the pre-installed memory are not known.

Already suggested steps
[1] Remove all memory, and try only the new memory in slots 1 and 3.
[2] If [1] is succesful, try the corsair memory in slots 2 and 4 (so, kingston in 1 and 3, corsair in 2 and 4).

Possible courses of action
RMA kingston RAM and purchase 1x2gb instead of 2x1gb.
Run with only 3gb of RAM installed (eat about $20).

Other thoughts
It is possible that some combination of BIOS settings is creating the problem. See: http://vip.asus.com/forum/view.aspx?id= ... uage=en-us

Chien

Post by Chien » Thu May 01, 2008 6:29 pm

Yeah, try the new RAM in slots 1 & 3. If it works, try booting up the new RAM in slots 2 & 4, if that works... it's gotta be a BIOS setting or your RAM brands don't like each other (which sounds stupid, but I've seen it happen) or your mobo doesn't support that much RAM/timiing limitations (like your link states).

If it works on 1 & 3 and not 2 & 4, you might have a dead/dying/slow DIMM slot.

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Gryson
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Post by Gryson » Thu May 01, 2008 7:35 pm

That sucks. Same mobo, same problem. As soon as a stick memory in slot for it won't post. So I think the problem I have is actually a bit worse, but I'm sure its the same reason.
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Nokturnal
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Post by Nokturnal » Thu May 01, 2008 10:26 pm

Sorry to take this post off topic, but Tally got her new computer already?

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moui
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Post by moui » Thu May 01, 2008 11:09 pm

nokturnal wrote:Sorry to take this post off topic, but Tally got her new computer already?
yeah; yours hasn't come yet?

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Nokturnal
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Post by Nokturnal » Fri May 02, 2008 3:06 am

No! It's been 2 freakin weeks! They're on the "Burn In Test". Whatever that means. I need to call them and change the shipping address anyways, since no one is home during the day. You guys ordered from ibuypower or newegg?

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Xelissa
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Post by Xelissa » Fri May 02, 2008 12:11 pm

Ibuypower.

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Nokturnal
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Post by Nokturnal » Tue May 06, 2008 4:20 am

Well my computer finally came in today. Luckily someone was home to sign for it. So far so good. The computer runs extremely silent, when it's idle. When it's working, the hard drive is so freakin noisy! Just gotta get used to it I guess. Anyways, any luck figuring out the issue with your RAM and mobo?

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Xelissa
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Post by Xelissa » Tue May 06, 2008 11:02 am

after trying everything, we've concluded that neither the sticks nor any the dimm slots are dead. It simply won't boot with all 4 DIMM slots filled. It must be the voltage setting in the BIOS, but we don't know a lot about that, so we decided not to fuck with it. We RMA'ed the 2 x 1 gig sticks and we're planning to buy a 1 x 2 gig stick so I can just run with 3 slots filled. This should solve the problem.

i'm glad your computer came, Nok! So far, i'm really happy with mine!

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Nokturnal
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Post by Nokturnal » Wed May 07, 2008 1:55 am

Did you get a Vista cd or just a recovery disk from them?

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Xelissa
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Post by Xelissa » Thu May 08, 2008 12:04 pm

I think I just got the recovery cd from them.

Also, I didn't get a paper warranty. From the website, though, it looks like if I need to use it, they have the records stored and I just have to present proof of purchase?

Terry, how did you go about using your warranty? Did you not receive a hard copy either?

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Xelissa
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Post by Xelissa » Thu May 08, 2008 12:09 pm

I bought my Graphics card from newegg the other day. it should be coming in a couple days!

8800GTS 512
(GTS because I want my computer to run cool and quiet! =D)
XFX, and free Call of Duty 4!
http://www.newegg.com/Product/Product.a ... 6814150261

Free shipping, too! I'm excited for it to come!

Chien

Post by Chien » Thu May 08, 2008 1:32 pm

COD4 is sexy.

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